BOOKING & ACCOMMODATION TERMS OF USE
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INTRODUCTION
Please read and review these Booking & Accommodation Terms of Use (“Terms”). Goto-Property Management is the trading name of Agile Property Management SL (Company Number: B55382691), with a registered office located at Diseminado La Alqueria, Nº11, Buzon 211, Mijas, 29650, Malaga, Spain. Hereon referred to as Goto. When booking directly through this platofrm, your contract (including these Terms) will be directly with Agile Property Management SL.
The following Terms and Conditions (Terms) apply to all bookings made with Goto, whether through this website, by telephone, or other means. By booking with us, you agree to these terms, and it is the Party Leader’s responsibility to ensure that all guests comply with them.
Life can be unpredictable, and things can pop up when you least expect them. That’s why we recommend getting comprehensive travel insurance to cover any cancellations. If you decide not to, you'll be responsible for any losses if plans change.
1. Your Booking
Once we receive your booking form and payment, made as a single transaction by the Party Leader, we will confirm your reservation, subject to availability, by sending a booking confirmation via email. The total price of your stay will be confirmed at the time of booking via the booking confirmation along with details of the remaining balance and a receipt for your deposit. Upon receipt of the invoice, please review this carefully and notify us immediately if any details on the confirmation or any other documents are incorrect, as changes following 48hrs may not be possible or may be subject to to an administration fee of €50 plus tax.
Goto offers room only plans inclusive of local taxes.
Bookings cannot be accepted from persons under 25 years of age.
We have the right to refuse any booking prior to the issue of the booking confirmation and where notification of said refusal will be in writing, by email.
The cost of your accommdoation does not include incidental charges (e.g purchase of excursions, Car hire, equipment hire, extra cleaning, event hire) incurred during the time of booking your stay. You authorise Goto to take payment for any incidental charges that you request and book.
Pricing
Goto offers pricing packages based on availability and demand. Prices are subject to change without notice and include local taxes. The price displayed at the time of booking is guaranteed once you receive a confirmation number. We do reserve the right to correct inadvertent errors in both confirmed prices and advertised prices, and we will do so immediately after becoming aware of the error. Where we have to make changes that will affect your booking, we will notify you of these changes as soon as possible by telephone or email.
2. Payment for your Accommodation
Payments (including the deposit) can only be made by the Party Leader and in one transaction for the deposit or balance, either by card or bank transfer.
The following payment terms apply and where payment of the deposit means your acceptance of these Booking Terms & Conditions and the deposit payment is non-refundable or transferable.
- If your booking is made greater than 70 days before your arrival date, you are required to pay a booking deposit of 25% of the total booking cost. Or the full payment due.
- If your booking is made within 69 days before your arrival date, 100% of the total booking cost is requested from you.
The balance of the accommodation cost along with any additional services or pre-agreed charges, must be received by Goto no later than these specified time frames.
Deposit and Final payment
The deposit is non refundable in the event of a cancellation or failing to pay for your accommodation on time, as set out in these Terms: The remaining balance for your stay (the total amount shown on the reservation invoice minus the deposit) must be paid within the specified time frames. The due date will be indicated on your confirmation invoice. If full payment is not received by the specified date, we reserve the right to consider your booking as cancelled. In such cases, the cancellation charges outlined in section 4 below will apply.
3. Damage deposit & damage to property
A security deposit is payable 2 weeks prior to your arrival date and will be held for the duration of your stay. If during the stay period there are any breakages, damage to the property or extra cleaning required, due to nature in which the property was left at check out, then the Party Leader should report this to Goto as soon as possible.
The Party Leader agrees to reimburse the Owner of the property via Goto for all reasonable costs incurred, for replacing, repairing the item(s) damaged or broken. Costs will be itemised and charged individually and may include administrative or bank charges.
The Party Leader agrees to the forfeit of the damage deposit if:
- If damage has been caused to the property, inside or within the boundaries, outside including: furniture, fixtures, fittings, equipment, appliances, utensils.
- That Property has been left in an unreasonable state and requiring additional cleaning, beyond resonable and normal usage.
- Neglect or damage to the property, inside or within the boundaries, outside.
- Where there is a non-return or loss of property keys on the day of departure.
Deposits will be refunded to you within 14 days of your departure from the property , subject to there being no damage to the property or unpaid fees. Goto is not responsible for any delays in the processing of refunds caused by your bank or payment provider. Once we have issued the refund, the time it takes for the funds to appear in your account will depend on your bank's policies and procedures. Please contact your bank directly for more information regarding their refund timelines.
4. Changes or cancellations to a booking
If you require to make changes to your confirmed booking, these changes should reach Goto as soon as possible, no later than 48 hours after having received your booking confirmation. Goto reserve the right to approve the changes and to charge administration fees. The booking deposit is non-refundable under any circumstances.
Should you require to cancel your booking once you have received your booking confirmation, you must immediately advise us by email on:
- Guests who cancel at least 70 days before their arrival date may be entitled to 100% of the amount that they have paid.
- Guests cancelling between 69-29 days before their arrival date may be entitled to 50% of the amount that they have paid.
- Guests who cancel between 28 before their arrival date and upto day of arrival are not eligible for any refund.
Refunds will not be applicable if you the guest decide to a) depart the property earlier than the date agreed on the booking confirmation b) decide upon your own will to stop using the property or any of the services contracted during your stay date.
Subject to the reasoning for cancellation, you may be in a position to reclaim these cancellation charges under the terms of your own contracted insurance policy.
If you as Party Leader, or a member of group need to isolate upon testing positive for COVID and are unable to travel, this cancellation policy applies.
5. Cancellation of a booking by Goto
Along with being able to cancel the booking as described in sections 2, Goto reserve the right to cancel a booking at any time prior to check in on the following basis:
- Should the accommodation booked no longer be fit for occupancy. For example, as a result of damage to the property or surrounding area that requires extensive work or a health risk has been brought to the attention of the property manager, after having inspected the property.
- The property being withdrawn from the rental market due to a sale, change in ownership, or any other reason beyond our reasonable control.
On this basis, Goto will source an alternative property, equal to in number of bedrooms or refund you the full cost of the booking or offer a change of dates.
6. Vetting of guests & guest registration
By booking accommodation through Goto, you confirm that you, as the person responsible for the booking, are at least 25 years old (minimum age requirements may vary by property, so please refer to specified listing for further details).
We reserve the right to screen all guests. This process may involve collecting information about each guest staying at the property, such as their name, age, passport and or National Identity cards, address, and other relevant details. Spanish law mandates that all tourist accommdations must submit guest information to the police. This is a legal requirement under national security law. To this effect, information collected from screening will be shared with the police via a guest registration form.
We retain the absolute right to cancel a booking at any time if, based on the screening process, we determine that any guest is unsuitable for the accommodation. If we cancel the booking under this section, you will receive a full refund of the booking cost and will be notifed in writing, by email.
7. Use of the property
Arrivals
You are required to present your confirmation details upon arrival at the property, and all guests within the booking must provide travel ID and sign a registration card for the property manager.
We reserve the right to cancel the booking if any of the following occurs: (a) an individual not listed on the booking form or not previously approved by us is part of the group, (b) the required documents are not provided upon arrival, (c) any guest is under the influence of alcohol or drugs, inappropriately dressed, or behaves in an aggressive or otherwise unacceptable manner, or (d) we believe the accommodation will be used in a manner that violates section 4 or the Guest Terms and Conditions. In such cases, the full cost of your booking will not be refunded, and where necessary the police will be summoned to handle the matter.
Check-in and Check-out: You can arrive at your accommodation between 3pm and 10pm on the day of your confirmed arrival. Check-out on your day of departure is by 10am. A late check-out may be available and is subject to availability. Please request a late check out in writing, in advance to Goto. A late check out is subject to an additional charge.
Check-in method: You will be notified by Goto at the time of booking of the check in method that is applicable to the property that you are renting. There are two applicable methods of check-in a) in person to receive a welcome greeting, guest registration, property keys and information of the property b) through collection of keys from a key safety box, where you will receive a next day welcome greeting, guest registration and information of the property.
Check-out method: Your check out will be a) in person to inspect the property, wish you a safe onward journey, collect the keys and offer any onward journey assistance b) where you will be asked to deposit the keys in the key safety box, and where you will receive a safe onward message from Goto.
Keys – You will receive one set of keys for your short term rental property. The return of keys are a) by hand to the property manager b) to be deposited in the key safety box. Replacement keys or failing to return the keys at check out will incur a €75 cost for replacement.
Linen – Clean bed linen and towels per guest will be provided for at the start of your stay.
Usage:
- The accommodation is to only be used for short term rentals.
- You are not permitted to sell or transfer the booking to another party without an agreement with Goto.
- You may not carry out any form of trade or bsuiness from the property, nor may you sub-let any part of the accommodation or annex buildings.
- The properties listed within this website are to be used for personal and domestic purposes only. The property may not be used for social gatherings and parties.
- Due to licencing requirements: No weddings or events are to be held unless pre-arranged with Goto.
Delivery of groceries and goods
- Please do not organise grocery deliveries before you check in to the accommodation. Goto are not available to receive them.
- Goto are not liable for any grocery or goods orders that havent been cancelled and continue to be delivered after your check out date.
Lost & Found
Should you happen to leave items behind which you wish to recover, Goto can arrange for delivery, subject to country restrictions. Any cost of delivery will be pre-paid for by the rightful owner of the lost property. Goto cannot be held responsible for the delivery times or effectiveness of the delivery by: the national postal system or contracted courier.
Pets are not permitted unless you are specifically booking a “Pet Friendly” property at time of making a reservation. Pets must not be taken to any property that is not marked as pet friendly. Registered guide dogs are allowed with prior notification in writing to Goto, for example by making an equiry before confirming a booking request.
Where pets are permitted in the property:
- They must be kept under strict control at all times.
- They must not be left unattended in the property at any time.
Guests with allergies should note that a guide dog may have previously stayed in the accommodation.
The property - you agree not to alter fixtures and fittings within the accommodation in any way.
Smoking - Unless otherwise stated within the property listing, you agree to not smoke in the accommodation or within the grounds of the accommodation.
Number of persons: The number of adults and children must not exceed the number of sleeping places indicated on the website and booking confirmation. Only those persons named on the booking confirmation may use the accommodation.
Noise & Music Policies - To ensure a peaceful and respectful environment for all neighbours & residents, please be mindful of noise levels, especially between 12pm and 8am. We kindly ask that loud music and other disruptive sounds be kept to a minimum during these hours to avoid distrubing others.
Car Parking: Unless stated within the description of property, parking is available free of charge and will be road side parking.
Access to property: On occasions, urgent and important repairs are required while a property is occupied. You are required to allow the property manager and accompanying contractors access to the property to be able to remedy said repairs. Forewarning, either by phone or in writing will be given by Goto.
Accidents, Injury & Personal Property
Goto are not liable for any accidents, personal injury, death or loss of personal items. You as Party Leader or any member of the party must take all the necessary steps to safeguard yourselves and your personal property.
8. General
Goto reserves the right to modify any information, offers, or promotions. They will not be held liable for events beyond their control (e.g., industrial action, wifi outages, disruption to the supply of utilities, bad weather, your journey time from leaving the property to your next destination, disruption to travel by any means), nor for cancellations due to such events.
Force Majeure
Neither party is liable for delays or failures caused by events beyond their control (e.g., pandemics). If such events continue for over two weeks, either party may terminate the agreement with written notice.
Room Images
Images used online are for illustrative purposes, and actual interior distribution may vary when preparing the property for your stay.
Complaints or Suggestions.
Any complaints or suggestions should be directed to
Legal Terms
These Terms are subject to the laws of the jurisdiction where the Property is located. Nothing in these Terms limits Goto liability for personal injury or death caused by negligence.
Data Protection
In compliance with the Organic Law 15/1999 of 13th December, we inform that, through the completion of forms, your personal details will be incorporatd and held on company files, with the purpose of being able to provide you with our services. In addition, we inform you that you have the right to access, rectify, cancel and oppose to your data being collected.
Update log
Last updated on 10th October 2024.